Cancellation policy

Cancellation policy

No cancellations for online workshops are possible. Once you have accepted the terms and paid the fee, your enrolment in the online course is final.

All cancellations for face-to-face workshops MUST be in writing.

If cancellations are received in writing:

  • 14 days prior to the event – the customer will be entitled to reschedule if possible,or be entitled to 100% refund.
  • 7 – 13 days prior to the event –  the customer will be entitled to reschedule if possible, or be entitled to 50% refund.
  • fewer than 7 days prior to the event – the customer is not entitled to any refund.

Leanne Smith reserves the right to reschedule or cancel the date, time and location of a workshop, presentation or meeting at any time, including providing a replacement trainer. In the event of cancellation, the customer is entitled to a full refund. Leanne Smith shall not be responsible for any other loss incurred by customer as a result of a cancellation or reschedule.

You may submit the form below to cancel your enrolment in workshops: